Frequently Asked Questions

We primarily serve Bryanston and surrounding areas, but we’re happy to discuss service availability for locations further afield.

Yes, we prioritize the use of eco-friendly and non-toxic cleaning products that are safe for both pets and children.

You can schedule a cleaning service by clicking the Whatsapp Book Now button or by contacting us via phone, email, or through our website’s contact form. Our friendly team will assist you in booking a convenient appointment.

No need to rearrange your schedule! You don’t have to be home while we clean, we do however need you to be home when welcoming our team into your space and when our team leaves. Many of our clients trust us with access to their homes or offices, and we take that trust seriously. We prioritize the safety and security of your property, ensuring everything is handled with care. Whether you’re home or away, rest assured that we’ll leave your space spotless and secure. Your peace of mind is our priority!

Sublime Cleaners Bryanston prides itself in providing services in various. sectors including the retail, commercial, residential as well as industrial spaces. We provide specialized long term contracts and once off cleaning with both large and small businesses.

Our pricing is determined by the property and item size. Please use our Contact Us Form to get a quotation right away!

No you do not need to provide any cleaning equipment as we will provide everything needed.

Eft and cash payments are the only accepted payment methods.

Banking Details,

Bank: First National Bank,

Account Name: Sublime Cleaners Bryanston,

Account Number: 63079619541,

Branch Code: 240129,
Reference: Name/Address.

NOTE: Please send proof of payment once paid.

Absolutely! Your safety and peace of mind are our top priorities. Every member of our cleaning team undergoes training to meet our high standards of service. Plus, we perform checks on all our staff to ensure that you’re welcoming trustworthy and reliable professionals into your home or business. Rest assured, our team is not only skilled but also fully committed to delivering a top-notch cleaning experience with the utmost care and respect for your space.

The time it takes to get your property sparkling clean depends on a few things, like the size of your property and how deep a clean you need. But don’t worry—we’ll give you a clear time estimate when you schedule your booking, so you know exactly what to expect. Whether it’s a quick refresh or a deep clean, we work efficiently without compromising on quality. Let us know your needs, and we’ll tailor the timing to fit your schedule!

As a token of our appreciation, we offer discounted rates for customers who book regular deep cleaning services and recurring bookings with us.

We’ve got the cleaning covered, so no need to tidy up beforehand! To help us get started quickly and efficiently, we do recommend a few simple steps: pick up any personal items or clutter, secure any valuables, and make sure we have easy access to the areas you’d like us to clean. That’s it! We’ll handle the rest. Our goal is to make your life easier, so leave the cleaning to us and get ready to enjoy your spotless space!

Sublime Cleaners Bryanston – Service Terms & Conditions

To ensure a seamless experience and protect both parties, we’ve laid out the following terms and conditions for your convenience and peace of mind. By booking our services, you agree to the following terms:

1. Your Service Agreement

When you hire Sublime Cleaners Bryanston, we commit to providing the cleaning services outlined in your booking. To ensure the best results, we ask that you provide accurate information about your property, including its size, condition, and any specific cleaning needs you may have. A 50% deposit is required before any booking may begin.

2. Your Peace of Mind Matters

To guarantee a successful cleaning experience, we require a deposit before starting any job. This allows us to prepare thoroughly and deliver the exceptional service you expect. A dedicated team supervisor will manage the cleaning process to ensure everything runs smoothly and meets our high standards of quality.

3. Our Quality Guarantee

We are committed to delivering outstanding results. If, for any reason, you’re not fully satisfied with the cleaning, please let us know within 48 hours of the service. We’ll be happy to address any concerns at no extra cost. Your satisfaction is our top priority!

4. Liability and Responsibility

At Sublime Cleaners Bryanston, we carry public liability insurance to protect you and your property. However, there are certain risks beyond our control, so we want to be transparent about what we can and cannot be held liable for:

• Pre-existing Conditions: We are not responsible for damage to items or areas with pre-existing defects or structural issues, unless it’s proven to be caused by negligence on our part.
• Risks: We take the utmost care with your belongings, but we cannot accept responsibility for:
  • Loss due to fire, theft, or hijacking in transit
  • Incomplete removal of stubborn stains
  • Stretching, fraying, or shrinking of fabrics
  • Colour loss, fading, or colour running
  • Backing straps coming loose, tassel fraying, or pest damage
  • Odours that may arise from cleaning certain items

5. Your Privacy Is Protected

We respect your privacy and handle all personal information in accordance with our Privacy Policy. Any information you provide to us will only be used to provide the services you’ve requested.

6. Termination of Service

Both the Client and Sublime Cleaners Bryanston have the right to terminate the service agreement at any time. If there are any previously agreed-upon commitments, we will work with you to ensure a smooth rescheduling process or resolution.

7. Governing Law

These terms and conditions are governed by the laws of South Africa. By booking our services, you agree to abide by these laws and the conditions outlined here.

8. Amendments to Terms

Sublime Cleaners Bryanston reserves the right to amend these terms and conditions as needed to reflect changes in our practices or legal requirements. Any updates will be made available on our website.

Thank you for choosing Sublime Cleaners Bryanston!

We look forward to providing you with a top-tier cleaning experience. If you have any questions or concerns about these terms, please don’t hesitate to contact us before scheduling your booking. Your satisfaction and peace of mind are at the heart of everything we do!

Privacy Policy for Sublime Cleaners Bryanston

At Sublime Cleaners Bryanston, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and how we ensure your information stays safe when you interact with us online or in person.

1. What information do we collect?

We collect a few types of information to provide you with the best possible service:

• Personal Information: This includes your full name, email address, phone number, and physical address, which you voluntarily provide when requesting information, scheduling services, or contacting us.
• Usage Information: To improve your experience on our website, we collect non-personal data like IP addresses, browser types, and cookies (more on cookies below). This helps us understand how visitors use our site.

2. How do we collect your information?

• Directly from You: When you fill out a form, call us, email us, message us, or schedule a booking, you provide us with personal information.
• Automatically: We use cookies and similar technologies to collect information about your browsing behaviour. Cookies are tiny files placed on your device to help us analyze website traffic, personalize content, and improve our services. You can manage cookie settings directly through your browser.

3. Why do we collect your information?

We collect your information to provide you with top-notch cleaning services and to improve our operations. Here’s how we use your data:

• To Provide Services: We need your information to schedule bookings, respond to inquiries, and communicate with you effectively.
• For Security & Legal Reasons: Your information helps us stay compliant with legal requirements and protect our business and customers.

4. How do we store, use, and share your personal information?

• Storage: We take your privacy seriously. All personal information is securely stored and only authorized staff members have access to it.
• Use: Your information is only used for the reasons we’ve outlined— such as delivering our cleaning services and improving your experience. We never sell or rent your data to third parties.
• Sharing: In some cases, we may disclose information if required by law or to protect the safety and rights of our business and customers.

5. How do we communicate with you?

We may get in touch with you through email, phone, social media, WhatsApp or in person for several reasons:

• Service Updates: You’ll receive booking reminders, confirmations, and service updates to keep you informed.
• Customer Support: Have a question or need assistance? We’ll use your contact details to provide the support you need.
• Marketing: With your permission, we may occasionally send you promotional offers or updates about our services that we think you’ll find valuable.

6. Are our services aimed at minors?

No, our services are not intended for anyone under 18. We don’t knowingly collect information from minors. If we find that information has been provided by a minor, we’ll take steps to delete it promptly.

7. Will this policy change?

From time to time, we may update this Privacy Policy to reflect changes in our practices or to comply with legal requirements. We recommend you check back periodically to stay informed of any changes.

8. Contact Us

If you have any questions or concerns about your privacy or this policy, don’t hesitate to reach out! We’re always here to help:

Sublime Cleaners Bryanston
Email: info@bryanstonsublimecleaners.co.za | bryanston@sublimecleaners.co.za
Phone: +27 (0)73 458-6269